Welcome to Authentic Kart! We understand that sometimes a product may not meet your expectations, and we are here to assist you. Please review our Returns & Refund Policy carefully for a smooth and hassle-free experience.

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Returns Process Return Eligibility

Initiating a Return

• To start a return, email us at support@authentickart.in with your order details, the reason for the return, and any relevant photographs.
• Our team will guide you through the return process.

Return Shipping

• Return shipping costs will be covered by the customer unless the return is due to an error on our part (e.g., wrong or damaged product).

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Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The product is completely different from the one ordered.
• The product is damaged.
• The return request is made within 5 days of delivery.
• The item is in new, unused condition and includes all original packaging, tags, accessories, and documentation.
• The product has not been used, altered, or damaged by the customer.

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Return Procedure

1. Contact us via phone at +91 9310565287 (Mon-Sat: 10:00 AM – 6:00 PM IST) within the 5-day return window.
2. Provide your order number, reason for return, and bank account details for refunds during the call.
3. We accept returns only for damaged, defective, or missing products.
4. A 360-degree unboxing video may be required for processing returns.
5. For returns within India, we offer free return shipping. Contact our support team to receive a prepaid return label.

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Refund Process

• Upon receiving your return request, we will provide authorization and detailed instructions for returning the item.
• Once we receive and inspect the item, your refund will be processed within 3 business days.
• Refunds will be issued to the payment method specified by you.

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Size-Related Exchanges

For size-related issues, we offer a hassle-free exchange process.

• Customers may need to cover the shipping fee for size exchanges.
• The shipping charge will depend on your location and the item’s weight/dimensions.

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Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Contact us immediately at support@authentickart.in.
• We will arrange for a replacement or a refund, including return shipping costs if applicable.

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Non-Returnable Items

• Personalized or Customized Items: These items cannot be returned unless damaged or defective.

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Contact Information

If you have any questions or need assistance with a return or exchange, please reach out to us:

• Website: authentickart.in
• Email: support@authentickart.in
• Phone: +91 9310565287
• Address: Address :- Thokar No.9, Jamia Nagar, Shaheen Bagh, Delhi, Delhi – 110025, India
• Operating Hours: Monday to Saturday, 10:00 AM – 8:00 PM IST

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Thank you for choosing Authentic Kart. We value your trust and are here to help with any concerns regarding your purchases. Happy Shopping!